Understanding takes work A few weeks ago I wrote a series of posts about conflict resolution. At the moment I am really enjoying leading a workshop on Stephen Covey’s “the 8th Habit”, and I came across a part that seemed to both enforce what I was writing earlier and develop it further. One sentence seemed to jump off the page: “My experience is that if people really try to understand each other, they will, in most, but not all cases, come to agree with each other. Why? Because over 90 percent of all communication problems are caused by differences in either semantics or perceptions”. What do you think about that…